Medical appointments
Family doctor, specialist, imaging and clinic visits, with help to and from the waiting room.
Wheelchair transportation · Toronto
Safe, on-time rides for seniors. At your service.
Wheelchair-accessible vans and trained drivers who help from your door to the appointment desk, and all the way home again. Medical visits, dialysis, hospital discharge, day programs and family events across Toronto.
- Ramp-equipped vans
- Door-through-door help
- One companion rides along
Step aboard
Van parked, doors closedPress Enter or Space, or use the Lower the ramp button, to open the rear door, lower the ramp and roll a rider aboard.
Where are we going today?
Rider aboard and secured
What we do
Rides for every part of the week
One-time trips or a standing schedule. Your driver helps with the chair, the doors, the elevator and the check-in desk, so families don't have to take the day off.
Dialysis and treatments
Recurring rides on a fixed schedule, such as three days a week, with the same pickup time each visit.
Hospital discharge
From the ward to the front door at home or a care residence, timed with the discharge planner.
Day programs and errands
Adult day programs, places of worship, the bank, the pharmacy and groceries.
Family events
Birthdays, weddings, holidays and memorials. We wait or return at the time you choose.
Airport and Union Station
Pearson, Billy Bishop and Union Station, with help through the drop-off doors and with luggage.
Curb-to-curb
For riders who can get to the curb on their own. The driver secures the chair and helps on and off the ramp.
from $55 per one-way trip
Door-to-door
The driver meets the rider at their front door or building lobby and brings them to the destination's front door.
from $70 per one-way trip
Door-through-door
Help from inside the home or unit, through elevators and hallways, to the check-in desk or a waiting caregiver.
from $85 per one-way trip
How a ride works
Four steps, no surprises
Send a work order
Fill in the online form with the rider, the pickup, the appointment time and any equipment.
We confirm
We confirm the pickup window and the fare, and send a reminder the day before.
Pickup and secure
The driver arrives early, lowers the ramp, and secures the wheelchair and the rider's seatbelt.
Safe arrival
We bring the rider inside and hand over to staff or family, then return at the time you booked.
Rates
Estimate your fare
Pick the level of help, the distance and any extras. The estimate carries into your work order.
Level of assistance
The first 5 km are included in the base fare.
Trip
Extras
Work order request
Request a ride
For yourself, a parent, a client or a resident. Book at least one business day ahead when you can; same-day requests depend on van availability.
- Takes about three minutes.
- Set up recurring rides, such as dialysis, in one request.
- Facilities and discharge planners can bill to an account.
Fare estimate: not added yet. Use the estimator above, or we will quote when we confirm.
Who we drive for
Families, care homes and hospitals
- Seniors living at homeRegular appointments without relying on a family member's day off.
- Retirement and long-term care homesMonthly facility accounts and standing rides for residents.
- Hospitals and clinicsDischarge and transfer rides booked by staff with one work order.
Safety on every ride
- Chair secured, rider beltedEvery wheelchair is tied down at four points and every rider wears a lap and shoulder belt.
- Unhurried driversPickup windows leave time for coats, keys and elevators.
- Handover, every timeWe don't leave a rider alone at the curb when door-to-door help is booked.
Service area
- Downtown Toronto
- North York
- Scarborough
- Etobicoke
- East York
- York
- Mississauga
- Vaughan
- Markham
Ride hours
Every day, 6:00 am to 10:00 pm. Work orders are reviewed Monday to Saturday.
Checking hours… Questions
Good to know before you book
How far ahead should I book?
At least one business day ahead when you can. Same-day work orders are accepted when a van is free, and we tell you quickly if we can't make it.
Can a family member or caregiver ride along?
Yes. One companion rides along at no extra charge. Let us know in the work order if more people are coming so we send the right van.
What if the appointment runs late?
Choose "Will call when ready" for the return trip and call us when you're finished. If you booked waiting time, the driver stays on site and extra waiting is charged in 15-minute blocks.
Do you take power wheelchairs and scooters?
Yes. Tell us the type in the work order, and whether the chair and rider together are over 300 lb, so we send a van and ramp rated for it.
Can our care home set up an account?
Yes. Facilities and hospital departments can book under a monthly account and receive one invoice. Choose "Facility account" in the work order.
Is this an ambulance service?
No. We provide non-emergency transportation for riders who are medically stable. For an emergency, call 911.
Need a ride this week?
Send a work order now and we'll confirm the pickup window.
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